Technical Support FAQ
Below are answers to the most frequently asked questions about DSown's industrial-grade signal processing chips and technical support services. If you can't find the information you need, please contact our technical support team directly.
Below are answers to the most frequently asked questions about DSown's industrial-grade signal processing chips and technical support services. If you can't find the information you need, please contact our technical support team directly.
Product Selection & Compatibility
How do I select the right DSown chip model for my industrial application?
You can refer to our product datasheets and application notes for detailed parameter comparisons. Key factors to consider include your required precision (16-bit/24-bit), number of channels, sampling rate, operating temperature range (-40℃~125℃ for all industrial-grade models), and specific application scenarios (e.g., measurement instruments vs. industrial automation). Additionally, our technical support team can provide personalized recommendations if you submit your project requirements via the support ticket system.
Are DSown chips compatible with common industrial microcontrollers (MCUs) or processors?
Sample Request & Evaluation
How can I request a sample of DSown's chips for evaluation?
You can submit a sample request through the "Request a Sample" page on our website or send an email to info@dsown.com with your company name, contact information, intended application, and the specific chip model. We will review your request within 1-2 business days and arrange sample delivery if approved. Please note that sample quantities are limited to 2-5 units per model for evaluation purposes.
Is there a cost for sample chips, and how long does sample delivery take?
Technical Integration & Troubleshooting
What should I do if I encounter signal interference issues when integrating DSown chips?
First, refer to the "Anti-Interference Wiring Guide" in the product's application notes, which includes recommendations such as proper grounding, shielded cables, and distance separation between signal lines and power lines. If the issue persists, please provide our technical team with your circuit diagram, test data, and operating environment details. We will assist in troubleshooting and provide customized solutions.
Does DSown provide SPICE simulation models for chip integration testing?
How to resolve the issue of inconsistent sampling data from DSown's high-precision chips?
Technical Support Services
What is the response time for technical support inquiries?
For general technical inquiries submitted via support tickets or email, we will respond within 4 working hours (GMT+8 9:00-18:00). For urgent issues marked "URGENT" in the inquiry, we will provide a response within 2 working hours. Complex technical issues that require in-depth analysis will be resolved within 1-2 business days, and we will keep you updated on the progress.
Does DSown provide on-site technical support for overseas customers?
Can DSown provide customized technical solutions for special industrial application scenarios?
Technical Support
If you have additional questions or need personalized technical support, please:
info@dsown.com
Mark "URGENT" for emergency issues, Response within 4 working hours
+86 10 82749250
Business Hours: GMT+8 9:00-18:00, English Support Available
